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I have just done a Maldives booking with Karin – this booking was handled so professionally by her. She was informative always available and replied quickly to my e-mails. Sometimes as early as 6 o’clock on the morning Yesterday I needed to add an extra passenger to the booking – very rushed and very tight as they are leaving today. We started working on it at 7 o’clock in the morning and by 12 o’clock I had my documents to send off to my clients. I would really like to commend her on her level of service her friendliness and her professionalism. I hope to one day after Covid19 has stopped tormenting us send as much business possible her way.
A huge THANK YOU to Lauren for all your help with a rather challenging and ever-ongoing Seychelles booking. Thanks for always being willing to lend a hand and go the extra mile. Things have definitely been crazy for everyone but you continue to have a great attitude. Thanks to you and the entire Holiday Factory team
Shout out to Lauren Hunt - You are The Pixie with magic dust Thanks for your patience commitment and going beyond the call of duty for me.
Our Holiday was ABSOLUTELY INCREDIBLE I cannot recommend The Holiday Factory Sea Cliff or Gallery Tours enough. Everyone we dealt with – in SA and Zanzibar – were friendly helpful informative and went absolutely over-the-top to make the trip run smoothly and stress free. I can’t express enough what a pleasure it was.
A huge shout out to Flora Fubbs at Holiday Factory for assisting me to sort clients - initial trip April 2020 changed to 16Jan21 - EK to MLE - need i say more - extremely stressful but all sorted - thank u thank u i can sleep tonight??????. Tania Bezer you both rock stars
I would like to thank Fiona for helping me with a booking for a client I think she knows how appreciative I am as I have just shouted I LOVE YOU in her ear. Our jobs have gone from challenging to exhausting and then COVID happened. Fiona Once again I appreciate you so much.
The service from Holiday Factory especially Karin Roux has been amazing... Thank you for all your patience and support throughout the booking process. Excellent service..
DUE TO COVID-19 MY HONEYMOON COUPLE HAD TO CANCEL ALL THEIR WEDDING PLANS HONEYMOON BACK IN MARCH 2020 THEY HAVE SINCE RE-BOOKED WITH YOU GUYS AND YOUR SERVICE ADVICE ASSISTANCE HAS BEEN GREAT HAPPY TO SAY THE COUPLE ARE BACK ON TRACK TO MARRY IN FEB 2021 AND NOW OFF TO SERENE ZANZIBAR WITH THE CREDIT HELD OVER FROM THEIR PREVIOUS BOOKING THANK YOU THANK YOU NO ISSUES NO COMPLAINTS JUST PLAIN SAILING
I’ve had the pleasure of dealing with Karin Roux from Holiday Factory. It has been the most amazing experience dealing with a patient and understanding consultant. Karin has only been the best and has only ever had so much patience through all of the changes my clients have made… She never once made me feel like we were asking for too much and always assisted with the best possible service… Your organization is blessed to have such an amazing hard worker… Thank you Karin for all your patience and support especially during these trying times… :) I really do appreciate it. Further more the website portal that you guys have is brilliant… :)well done. I will definitely be using Holiday Factory’s a lot more going forward… :) Kind Regards Presha Pranjivan
Thank you SO much to the team at THF Heather Karin and Marilyn worked SO hard trying to get my booking finalised with a client who was seriously shopping around. After I think at least 7 quotes they managed to match and even beat the company the clients was price matching with and everyone was happy in the end. ESPECIALLY me I have said it before Ill say it again - these ladies were ROCK STARS from start to finish and ALL absolute pleasures to work with. thank you again ladies Have a lekker weekend Stac
The Holiday Factory Flora Fubbs is excellent kind friendly knowledgeable and embodies all that is awesome in wholesale. She makes my life easier and travel is a happier and less stressful place with her handling things. You are just an amazing person Flora
Holiday Factory has been been amazing. Flora Fubbs and Fiona have been absolutely the best. When all this is Covid-19 over we will remember those who remembered us. strongertogether
I contacted Flora Fubbs @ The Holiday Factory on Thursday last week to book my clients honeymoon to Maldives that they couldnt take in March. Thursday evening Flora confirmed Friday morning I got the documents and they flew on Saturday. What can I say - this is how things should be done. Thank you Flora
The Holiday Factory and Flora Fubbs have been outstanding in tis covid crisis for me and my credit held bookings. Today Flora pulled a rabbit out of a hat and literally made my customers dreams come true Life has a funny way of working out sometimes. Thank you Flora for what you do
Thank you good people for looking after my holiday interests it’s why we use Holiday Factory
I just received one of the most polite well-written and informative emails that I have received in a long time. For that I thank Lauren and The Holiday Factory sincerely. Many thanks and regards Lindsay Bassett
Hi Marilyn Thank you so much for helping us agents. Holiday Factory has been so accommodating to the client and to agents. Thank you Debra
HI Flora We CAN DO THIS. Thanks for all your assistance and guidance with every single booking. It’s wonderful to be working with such amazing people like YOU. Thank YOU. Thank you Kind regards Kerstin
Holiday Factory has been SO helpful throughout this pandemic. We value you guys so much x
Hi Karin Firstly thank you for all your hard work on this it is really appreciated you have gone beyond to help keep our holiday alive and thank you to the entire Holiday Factory Team you are certainly an asset to your company. Please can you share this with your relevant Directors.
