Call + 27 (0) 11 233 2300
SEARCH HOLIDAYS


CONTACT DETAILS DURING LOCKDOWN:

COVID-19 LAND AND AIR CANCELLATION POLICY (as of 01 August 2020)

  • Our new flexible COVID booking conditions will apply on a selection of preferred properties which will be confirmed on your quote / invoice or by your consultant

LAND PORTION:

  • We will not charge any cancellation fees due to travel bans imposed by government, and all bookings will be refundable. (Excluding service charges and travel agent commissions)

AIR PORTION:

  • Airlines have different rules and policies. Airlines are not offering refunds, but are permitting clients to change their travel dates.

Government Portal


Please Note:
If you have any specific questions regarding any medical matter please consult your doctor or other professional healthcare provider.

The Holiday Factory cannot and will not provide travelers any medical and travel advice pertaining to the COVID-19 virus and therefore cannot be liable for any loss or damage directly or indirectly caused by COVID-19.