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CONTACT DETAILS DURING STATE OF DISASTER:

TravelDoc is a free site that verifies passengers' international travel documentation, including visa and health requirements (including those related to covid-19), it will quickly check documentation against travel restrictions imposed on the passenger by the authorities in the transit or destination country. An online Document Rule Library (APP or WEB) that displays each country's immigration, health, safety and customs rules is also available 

Click here for TravelDoc:https://www.traveldoc.aero/

COVID-19 LAND AND AIR CANCELLATION POLICY (as of 01 August 2020)

  • Our new flexible COVID booking conditions will apply on a selection of preferred properties which will be confirmed on your quote / invoice or by your consultant

LAND PORTION:

  • We will not charge any cancellation fees due to travel bans imposed by government, and all bookings will be refundable. (Excluding service charges and travel agent commissions)

AIR PORTION:

  • Airlines have different rules and policies. Airlines are not offering refunds, but are permitting clients to change their travel dates.


IMPORTANT TRAVEL TIPS - DURING THE CURRENT COVID-19 PANDEMIC:

"In the good old days" you just needed a passport and your holiday was good to go... Now the most important travel document around is a Negative-PCR test! 

  • Please get familiar with the departure and return requirements of your destination. 
  • Returning Home: Passengers travelling to South Africa are strongly advised to hold a printed medical certificate of a negative Covid-19 PCR test results obtained within 72 hours prior to departure, from the date of examination.   
  • Its a good idea to keep checking and re-checking on these requirements as things can change pretty quickly.
  • Click here to download our Holiday Factory friendly Covid-19 Travel doc in PDF format.

TRAVEL INSURANCE:

  • It is now more important then ever to ensure that you have adequate travel insurance.
  • Many countries will deny you entry without adequate travel insurance. Please speak to your travel advisor/agent about your options. Alternatively please click on the below link for TIC Insurance:
  • https://www.tic.co.za/travel-insurance

GOVERNMENT COVID-19 PORTAL

Please Note:
If you have any specific questions regarding any medical matter please consult your doctor or other professional healthcare provider.

The Holiday Factory cannot and will not provide travellers any medical and travel advice pertaining to the COVID-19 virus and therefore cannot be liable for any loss or damage directly or indirectly caused by COVID-19.