Call + 27 (0) 11 233 2300

  • Welcome to The Holiday Factory
  • Register with The Holiday Factory
  • Download Forms
  • Covid Travel Tips
  • Fact Sheets
  • Email Specials
  • Make a Payment
  • Online Brochures
  • Booking Form
  • Image Library
  • Careers
  • Contact us

  • Welcome to The Holiday Factory

    Welcome to our Agents Only section – designed with our Travel Professional partners in mind. If you don’t fall into this category and you are here because you were just curious, we’re on to you. No, just kidding – welcome to you too and please feel free to browse through the available information – there’s bound to be something of interest.

    Travel Agents – we have a wealth of handy information available right here for you, but in the event that you can’t find what you’re looking for, please feel free to give us a shout. And be sure to check back regularly as we update our information all the time.

  • Register with The Holiday Factory

  • Download Forms

    Please download our most commonly used forms below. For any additional information, please call our call centre (011) 233 2300.

  • Covid Travel Tips

    Get packing for your post-lockdown holiday with this handy Travel Guide!

    In the "good old days” you just needed a passport and you were good to go on your holiday... now the most important travel document around is a Negative-PCR test! Please get familiar with the entry requirements of your destination and keep checking and re-checking on the requirements as things can change pretty regularly.

    TravelDoc is a free site that quickly and efficiently verifies passengers’ international travel documentation and health requirements, including those related to Covid-19, based on the travellers’ routing and destination An alternative resource is 

    Leaving Home: All Passengers departing from South Africa are required to complete and produce the following document:

    Returning Home: Passengers travelling to South Africa are strongly advised to hold a printed medical certificate of a negative Covid-19 PCR test results obtained within 72 hours prior to departure, from the date of examination, as well as following completed document:

    In many cases you will require a negative PCR test ahead of your trip. Please check this link for information: A test certificate should contain the name of the passenger (as per passport), name and address of the testing laboratory, type of test stated as PCR test, date of sampling and the result of the test. SMS and electronic test notifications are not accepted.

    SEYCHELLES (Updated  26 November 2021)
    Seychelles Travel Ban
    Announcement by Ministry of Health of Seychelles:  As of Saturday 27 November 2021, visitors from South Africa, Botswana, Eswatini, Lesotho, Mozambique, Namibia and Zimbabwe are not permitted to enter the Seychelles until further notice.
    As such our Seychelles program is currently suspended until further notice

    MALDIVES (Updated 28 November 2021)
    Maldives Travel Ban

    Following the emergence of the Omicron Covid Variant, the Government of Maldiveshave tightened restrictions for travel from Botswana, Eswatini, Lesotho, Mozambique, Namibia, South Africa, and Zimbabwe as of Nov. 28 due to concerns over a new COVID-19 variant. Foreigners who have been to these countries in the past 14 days cannot enter Maldives, until further notice

    All guests travelling to and from Maldives are required to submit a self-health declaration within 24 hours prior to their departure to and again from Maldives. Passengers travelling to the Maldives must hold a negative Covid-19 PCR test certificate obtained within 96 hours prior to departure.  Please access this website: for all the information on travelling to the Maldives.

    PCR tests for return to South Africa are available on each island resort and start from $150 per person**

    ZANZIBAR (Updated 05 May 2021)

    All passengers will be required to complete Zanzibar’s online Traveller Surveillance Form available at within 24 hours before arrival in Zanzibar. A negative PCR test certificate, using a sample collected within 72 hours of arrival, must be presented on arrival. All travellers will be subjected to enhanced screening on arrival and may be subjected to an additional rapid test. The cost for this test is $25 per traveller.

    An additional PCR test will be required 72 hours before returning home.  Clients need to book online for the appointment via this website:  and results will be received via email. Costs start from $80 per person excluding transport.** Our ground handlers will be glad to assist with the transfers to the clinic and these can be booked and paid on arrival.

    MAURITIUS (Updated 26 November 2021)

    Travel Ban: Following the emergence of the Omicron Covid Variant, the Government of Mauritius has taken the decision to cancel all flights from South Africa, and have instituted a travel ban for South Africa until 31 December 2021. Our team are in the process of contacting affected bookings in the order of departure.

    As of 01 January 2022, fully vaccinated travellers will be allowed entry into Mauritius subject to a negative PCR Test obtained 72 hours prior to departure from South Africa. 

    All clients (aged 18 and over) need to be fully vaccinated with an accepted vaccine (refer to for a list of accepted vaccines)

    What does fully vaccinated mean?

    Travellers who are fully vaccinated with two doses of a COVID-19 vaccine recognized by the Mauritian authorities. The second dose, if applicable, must have been administered at least 2 weeks before arrival;

    Travellers must have an official documentation proving that you have already had COVID-19 and have had a post-infection vaccination 14 days prior to travel (28 days for the Johnson & Johnson vaccine); 

    Minors aged under 18 years old are currently exempted from vaccination and are travelling with his/her family.

    In addition incoming passengers to Mauritius must download and complete:

    Public health passenger locator form and

    Public health Covid-19 passenger health self-declaration form

    These forms must be handed to the Ministry of Health and Wellness counters at the airport upon arrival in Mauritius. The forms are also available for download from:

    All visitors to Mauritius are required to have proof of valid Covid-19 travel insurance

    On arrival at the hotel, all guest will be required to undergo an antigen test. Depending on the length of stay a further antigen test will be done on day 5 of guests stays.

    Visit  for the most up-to-date information.

    PCR tests for returning South Africans will be available – pricing is expected to be in the 

    region of MRU2,500 per test.

    Click Here:  to download our latest Mauritius Travel protocols guide in PDF format.

    THAILAND (Updated 01 October 2021)

    On the 1st of October – The Tourism Authority of Thailand (TAT) advised that under new quarantine regulations approved by the Royal Thai Government, fully vaccinated foreign tourists visiting Phuket, Surat Thani, Phang-Nga, and Krabi via the relevant sandbox programmes can now stay for only seven days before being able to move on to other parts of Thailand. 

    Until such time as all past of Thailand are open top travellers and all forms of quarantine are removed , Holiday Factory will not be making bookings for the travel period - 01 October 2021- 31 January 2022.


    Indonesia is currently closed for holiday visits and has a mandated quarantine in place. Visit OR for up-to-date information.


    Passengers travelling to Zimbabwe must hold a negative Covid-19 PCR clearance test certificate obtained within 48 hours prior to departure.


    Passengers must have a printed medical certificate with a negative Coronavirus (Covid-19) PCR test result. The test must have been taken within 96 hours before departure from the first embarkation point. The medical certificate must be in English. Passengers must hold a QR code showing they have completed a Travellers Health Surveillance Form online prior to departure -


    Passengers travelling to South Africa are strongly advised to hold a printed medical certificate of a negative Covid-19 PCR test result obtained within 72 hours prior to departure, from the date of examination. See for the latest updates.


    It is now more important than ever to ensure that you have adequate travel insurance. Many countries will deny you entry without adequate insurance. Please speak to your travel advisor about your options. 

    We are unable to advise or consult on insurance but can recommend the following insurers: Travel Insurance Consultants (; Hollard ( and Bryte Insurance ( NOTE

    If you have any specific questions regarding a medical matter, please consult your doctor or other professional healthcare provider. The Holiday Factory cannot and will not provide travellers with any medical and travel advice pertaining to the COVID-19 virus and therefore cannot be liable for any loss or damage directly or indirectly caused by COVID-19.

    ** Test pricing should be used as a guideline only and is subject to change without notice

    Click here to download the Covid-19 Travel Tips.

  • Fact Sheets

  • Email Specials

    Missed our latest Email Specials? View them here!

  • Make a Payment


    • Please ensure that your booking number is used as a reference as this will enable us to allocate your payment correctly.
    • Payments made by foreign banks must be net of foreign bank charges.
    • EFT payments will be credited/allocated once they appear in our bank account

    Bank NedbankFirst National BankStandard BankABSA
    Business Banking NorthrandSandton CityRivoniaKempton Park
    Branch Code 198765
    (universal code)
    (universal code)
    (universal code)
    (universal code)
    Account Number 1 578 023 106 623531090 62 303045 973 4 095 047 469
    Type Of Account Current Current Current Current
    ReferenceB (please add your relevant booking number)

    The Holiday Factory uses Virtual Card Services(VCS)to process online credit card payments. VCS is a registered Payment Service Provider (PSP) offering leading payment gateway services. For your protection, the online payment system only accepts credit cards enrolled on the MasterCard 3D secure system or Visa cards enrolled on the Verified by Visa system, or Amex Cards protected by SafeKey.

    Please Note: If you are making more than one payment on a booking, please make each reference unique by adding a letter at the end of the reference number. Ie: Your original reference = B100000; payment 2 = B100000A; payment 3 = B100000B etc

    By clicking "Pay Now" button you are agreeing to the terms and conditions.
    By clicking on the "Pay Now" button above, you will be directed to a secure page to process the transaction. Your credit card details are secure, and protected by VCS. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

  • Online Brochures

    Mauritius, Maldives, Seychelles, Thailand, Bali & Zanzibar

    At The Holiday Factory we believe that your holiday experience begins long before you travel. Together we will imagine, create and facilitate your unique holiday, ranging from sublime indulgences to unforgettable experiences. Our online brochures are here to help you to choose your dream holiday.

    Click here to contact one of our agents or call +27 (0) 11 233 2300 to book your dream holiday today.

    To order your new brochures please email

    2021 Brochures


  • Booking Form

  • Image Library

  • Careers

    Travel Consultants:

    Are you dynamic and driven to succeed? The Holiday Factory is looking for experienced wholesale travel consultants that are passionate about travel and focused on delivering outstanding customer service. Don’t miss this exciting opportunity.

    What are we looking for?Based in Jo'burg or Cape Town.A minimum of 2 years wholesale travel experience is essential, GDS qualification (Amadeus an advantage), plus a certificate, diploma or degree in Travel/Tourism.

    Please send all applications by e-mail only to Should you not receive a response from the company within 14 days of submitting your CV, please consider your application unsuccessful. Position may be withdrawn without notice.

  • Contact us

    Reservations Gauteng (011) 233 2300 / (010) 015 0999
    Pretoria (012) 015 0999
    Mpumalanga (013) 015 0999
    KwaZulu Natal (031) 015 0999
    Western Cape (021) 015 0999
    Eastern Cape (041) 015 0999
    Free State (012) 015 0999
    Emergency contact number 082 849 5939

    Office hours Monday to Thursday 09h00 - 17h00
    Friday 09h00 - 16h30
    Saturdays and Public HolidaysClosed

    Postal address PO Box 1510, Rivonia, 2128
    Fax number 086 506 3292
    Johannesburg address 1st Floor Block, 345 Rivonia Road, Edenburg, Rivonia


Thank you for choosing Holiday Factory as your wholesale service provider. Please complete the new agency application form in full. Once received the application will be vetted and security checked, this process may take up to 24 hours, and will ensure your agency is correctly registered on our reservations system.

If you are an independent travel agency, we will contact you once your registration has been received as further documentation is required before we can proceed with the registration process.

Please note that; this is the only way an agency application can be submitted. A quote/booking will only be processed once your account is active on our system.




(This is required in order to pay outstanding commissions)


Please provide names & email addresses.
Once your account is activated, you will receive an email inclusive of the following: Confirmation of activation, a copy of Holiday Factory terms and conditions, Holiday Factory payment process and options, A contact list for Reservations, Sales and Marketing.

Position Name & Surname Date of Birth Email Address Subscribe
Please fill in this form after you have confirmed your clients booking with us. This form does not constitute a booking request.

It is important that this booking form is completed after your reservation has been confirmed to ensure we have the correct information regarding names and titles of all passengers. If the booking form is not submitted to The Holiday Factory before final payment is made, tickets and vouchers will be issued as per our confirmation. Any changes to tickets after they have been issued will result in additional costs to the traveller.

NB - All passports must be valid for at least six months from the date of return to South Africa and must have at least two blank pages available for entry/exit stamps. Passengers travelling on foreign passports must contact the applicable consulate office for entry requirements and the SA authorities for re-entry requirements. It is the passenger's responsibility to check health and visa requirements. The Holiday Factory cannot accept responsibility for incorrect documentation.
Online Booking Form

I have read and accept the terms and conditions as set out by The Holiday Factory, on behalf of all passengers listed below.

Booking Reference Number: B /B

All airline tickets and travel vouchers will be issued in the names as they appear below. Please ensure names match passports as tickets issued in the incorrect name will result in either denied boarding or additional re-issue fees.

Title First name Surname Date of birth
I hereby declare that all the above information is true and correct and I accept the terms and conditions by completing the field below.

Welcome to our image library! To download high res images, please click on the desired property below and a download will begin automatically.