Welcome to Thailand. Or should we say, welcome to paradise. Thailand is blessed with some of the world’s most-enviable beaches and a myriad of off shore islands for a holiday filled with watersports, hammocks and sunset strolls along the water’s edge. Some areas are super-vibey while others offer a more serene experience.

Some of our favourite holiday destinations in Thailand include Phuket, Phi Phi, Krabi and Khao Lak. You could decide to spend your holiday at just one of these destinations, or combine a few in a tailormade Thailand holiday.

Phuket is the largest island in Thailand and is undeniably the country’s most popular beach destination with a vibrant nightlife, bustling market stalls, a family atmosphere or romantic seclusion. Phi Phi Island is located two hours by ferry from Phuket (some resorts also offer a speedboat service) and offers a quieter area where sandy beaches lead to aquamarine bays filled with marine life. Krabi is known for sheer limestone cliffs where over 130 islands rise majestically from the sea, and secluded beaches are accessible only by colourfully adorned long-tail boats. And finally, Khao Lak is on Thailand’s mainland west coast, and is a less crowded tourist destination with a rugged natural beauty.

Thailand is an island paradise that offers a vast selection of hotels, and the beaches supply every kind of vibe! There’s always a party or something to do if you feel like being active while you’ll also find quieter beaches and rainforest retreats if you’re travelling as a family or couple. While Thailand was once known as a cheap, budget holiday destination, it is now becoming better known for its range of luxury hotels, of which the Holiday Factory only works with the best of the best.

Thailand is a unique destination where exquisite beach resorts combine with delicious exotic cuisines, stunning natural locations, unique modern architecture, and captivating local cultures, to offer a well-rounded holiday experience quite unlike anything you’ll find in South Africa. An island holiday here is like travelling to another world and offers you a chance to not just getaway but to truly explore somewhere different from your everyday.

Thailand’s tropical climate has three main seasons: hot from March to June, rainy from July to October, and cool from November to February. Average temperatures range from 20°C to 35°C. The monsoon season in the Andaman Sea is from approximately May to October but even during this time the monsoon rains are generally short and heavy, clearing quickly and days of constant rain are rare.

The currency is the Thai Baht which is better for bargaining and shopping in markets. US Dollars, Pounds and Euros are accepted at hotels. A service charge is already included in all prices. Tips, in general, are not mandatory, and you should only give them if you are really content with the service offered. Waiters, bellboys, porters, restroom attendants and taxi drivers will happily accept loose change. Thailand is 5 hours ahead of South Africa. The electric current is 220 volts AC and the majority of electrical outlets take a round, two-pronged slim plug (the same as us!)

It is important to show respect for the Thai Royal Family. Do not climb over or sit on Buddha monuments. Do not touch or give anything directly to a Buddhist monk if you are a woman. It is also rude to touch people on their head or point your feet at people or an object.

Drink only bottled water and avoid ice unless you know it is made from bottled or boiled water. Be cautious when eating from food vendors on the street.

Light, cool clothes are sensible. Shorts, sleeveless shirts, tank tops and other beach-style attire are considered inappropriate dress when not actually at the beach or in a resort area. Revealing attire is not allowed in religious shrines. The dress-code for dinner is usually smart casual and gents are required to wear long trousers.

Discover RIU’s newest gem in Thailand, perfectly positioned on the stunning shores of Mai Khao Beach, just 20 minutes from Phuket International Airport. This elegant beachfront resort features over 500 stylish rooms and suites, including the exclusive Elite Club by RIU, offering enhanced premium services and added comfort. Designed for unforgettable tropical escapes, the resort welcomes guests with exceptional facilities, breathtaking surroundings, and a 24-hour All-Inclusive experience for the ultimate worry-free holiday.

LOCATION

Phuket, Mai Kao Beach

ACCOMMODATION

Junior Suite (31sqm)
These stylish suites feature a king bed or twin beds, ensuite bathroom equipped with shower, a sofa in the lounge area and a balcony or terrace. Maximum occupancy 2 adults & 2 children, king or twin beds plus sofa bed

Junior Suite Lateral Sea View (31 sqm)
These stylish suites feature a king bed or twin beds, ensuite bathroom equipped with shower, a sofa in the lounge area and a balcony or terrace with partial sea views. Maximum occupancy 2 adults & 2 children, king or twin beds plus sofa bed

Junior Suite Sea View (31sqm)
These stylish suites feature a king bed or twin beds, ensuite bathroom equipped with shower, a sofa in the lounge area and a balcony or terrace with sea views. Maximum occupancy 2 adults & 2 children, king or twin beds plus sofa bed

ELITE CLUB ROOMS (only guests over 13 years)

Swim Up Junior Suite Elite(31sqm)
These elegant suites feature a king bed, ensuite bathroom equipped with shower, a sofa in the lounge area and a terrace with small private pool and sun loungers. Maximum occupancy 3 adults

Swim Up Junior Suite Sea View Elite(31sqm)

These elegant suites feature, a king bed, ensuite bathroom equipped with shower, a sofa in the lounge area and a terrace with small private pool and sun loungers with sea views. Maximum occupancy 3 adults

Swim up Suite Sea view Elite(37sqm)
These elegant suites feature, a king bed, ensuite bathroom equipped with shower, a sofa in the lounge area and a terrace with small private pool and sun loungers with sea views.

Exclusive services for the guests staying in "Elite Club by RIU” rooms:

24-hour room service
Elite Club Lounge with exclusive premium branded drinks
Elite Club Restaurant
In-room liquor dispenser (Premium brands)
Upgraded minibar with snacks; welcome bottle of sparkling wine
Exclusive room service menu
Exclusive breakfast, including a-la-carte menu options
Late check-out until 13H00
Early check-in depending on availability
In-room aromatherapy
Priority reservations for themed restaurants
Welcome gift
Dedicated check-in area and Elite Club wristband

ROOM FACILITIES

• Bathroom with shower
• Double washbasin
• Special make-up mirror
• Hairdryer
• 220 V
• Telephone
• Free WiFi
• Air conditioning
• Ceiling fan
• Satellite TV with TV casting from own device
• Minibar
• Electric kettle for coffee and tea
• Electronic in-room safe
• Iron and ironing board
• Balcony or terrace

DINING

The resort operates on a 24 hour all inclusive basis.

All inclusive includes:

• All meals, snacks and beverages in the hotel's bars and restaurants
• Exclusive services for the guests staying in "Elite Club by RIU” rooms
• International drinks with top brands throughout hotel
• Beverages 24h a day and snacks outside mealtimes
• Regularly restocked minibar
• Daily signature drink
• Free sports, activities and entertainment programme
• Free wellness facilities
• Speciality wine list (additional charge)

Chantra
Discover the wide variety of buffet options offered by the Chantra restaurant for breakfast, lunch, and dinner: show cooking stations, a selection of fresh products, sparkling wine, desserts, and two themed nights a week. For guests in Elite Club rooms, there is an exclusive breakfast menu.
Open for breakfast, lunch and dinner

Ruen Siam
This Asian a la carte restaurant highlights the flavour and aromas of Thailand. The Ruen Siam A delicious menu with all the typical Thai enables you to discover Thailand’s history, tradition, and culture through taste.
Open for dinner. Prior reservation required

Elite Club Restaurant
Guests in Elite Club by RIU rooms can enjoy the exclusive à la carte restaurant Elite Club Restaurant. Elaborate recipes and unique flavours combined with premium service and an elegant and refined atmosphere.
Open for dinner

Il Gusto
If you are passionate about Italian cuisine, you cannot miss this exquisite a la carte restaurant with an elaborate menu of the most typical Italian recipes. It features a tasty starter buffet and delicious desserts for those with a sweet tooth.
Open for dinner. Prior reservation required

Steak House
The Steak House restaurant at the Hotel Riu Palace Phuket invites you to enjoy an excellent dinner in an informal and relaxed atmosphere. Its carefully crafted menu features a selection of premium grilled meats, accompanied by a wide range of options for all tastes.
Open for dinner. Prior reservation required

Pepe’s Food
During the day the Pepe’s Food grill restaurant offers a varied buffet of snacks and hot and cold dishes perfect for lunches. Additionally, it has an ideal terrace for a quick bite while enjoying the wonderful landscape of Phuket.

Mai Khao
This Lobby Ba is an elegant spot where a specialised mixologist prepares signature cocktails.

Capuchino
The Patisserie and Ice Cream Parlour offerssweet treats and ice creams in a cool, and air-conditioned atmosphere.

Siang Sawan
Open terraces with a stage, perfect for relaxing under the stars and enjoying entertainment and live music.

Sports Bar
Packed with screens so you don't miss any sporting event, plus a pool table and a foosball table to pass the time.

Khon
The plaza bar.

Sabai
The poolside swim-up bar is perfect for enjoying soft drinks and cocktails without leaving the water. Access to this bar is restricted to guests over 18 years of age.

Elite Club Lounge
Exclusive for guests of Elite Club rooms, the lounge features an indoor space with air conditioning and an outdoor area for your enjoyment.

KIDS CLUB
The Riu Land kids club is open daily and provides supervised entertainment programmes for children aged 4 to 7 years and 8 to 12 years.

SPA
The Wellness centre offers a beauty salon, a hairdresser, massage cabins, a relaxation pool, a steam bath and a gym. Sports shoes are compulsory when using the gym. The steam bath and relaxation pool are restricted to guests over 18 years of age.

Wi-Fi
Complimentary throughout the resort.

FACILITIES & ACTIVITIES (a supplement may apply)

• 4 outdoor pools plus a children’s pool and a baby pool
• Swim up bar
• RIU Fitness centre
• Spa & Wellness centre
• Beauty salon
• Daytime entertainment programme
• Riu evening programme

All information in this Fact Sheet is applicable from September 2026 and is subject to change without prior notice.