Welcome to Thailand. Or should we say, welcome to paradise. Thailand is blessed with some of the world’s most-enviable beaches and a myriad of off shore islands for a holiday filled with watersports, hammocks and sunset strolls along the water’s edge. Some areas are super-vibey while others offer a more serene experience.

Some of our favourite holiday destinations in Thailand include Phuket, Phi Phi, Krabi and Khao Lak. You could decide to spend your holiday at just one of these destinations, or combine a few in a tailormade Thailand holiday.

Phuket is the largest island in Thailand and is undeniably the country’s most popular beach destination with a vibrant nightlife, bustling market stalls, a family atmosphere or romantic seclusion. Phi Phi Island is located two hours by ferry from Phuket (some resorts also offer a speedboat service) and offers a quieter area where sandy beaches lead to aquamarine bays filled with marine life. Krabi is known for sheer limestone cliffs where over 130 islands rise majestically from the sea, and secluded beaches are accessible only by colourfully adorned long-tail boats. And finally, Khao Lak is on Thailand’s mainland west coast, and is a less crowded tourist destination with a rugged natural beauty.

Thailand is an island paradise that offers a vast selection of hotels, and the beaches supply every kind of vibe! There’s always a party or something to do if you feel like being active while you’ll also find quieter beaches and rainforest retreats if you’re travelling as a family or couple. While Thailand was once known as a cheap, budget holiday destination, it is now becoming better known for its range of luxury hotels, of which the Holiday Factory only works with the best of the best.

Thailand is a unique destination where exquisite beach resorts combine with delicious exotic cuisines, stunning natural locations, unique modern architecture, and captivating local cultures, to offer a well-rounded holiday experience quite unlike anything you’ll find in South Africa. An island holiday here is like travelling to another world and offers you a chance to not just getaway but to truly explore somewhere different from your everyday.

Thailand’s tropical climate has three main seasons: hot from March to June, rainy from July to October, and cool from November to February. Average temperatures range from 20°C to 35°C. The monsoon season in the Andaman Sea is from approximately May to October but even during this time the monsoon rains are generally short and heavy, clearing quickly and days of constant rain are rare.

The currency is the Thai Baht which is better for bargaining and shopping in markets. US Dollars, Pounds and Euros are accepted at hotels. A service charge is already included in all prices. Tips, in general, are not mandatory, and you should only give them if you are really content with the service offered. Waiters, bellboys, porters, restroom attendants and taxi drivers will happily accept loose change. Thailand is 5 hours ahead of South Africa. The electric current is 220 volts AC and the majority of electrical outlets take a round, two-pronged slim plug (the same as us!)

It is important to show respect for the Thai Royal Family. Do not climb over or sit on Buddha monuments. Do not touch or give anything directly to a Buddhist monk if you are a woman. It is also rude to touch people on their head or point your feet at people or an object.

Drink only bottled water and avoid ice unless you know it is made from bottled or boiled water. Be cautious when eating from food vendors on the street.

Light, cool clothes are sensible. Shorts, sleeveless shirts, tank tops and other beach-style attire are considered inappropriate dress when not actually at the beach or in a resort area. Revealing attire is not allowed in religious shrines. The dress-code for dinner is usually smart casual and gents are required to wear long trousers.

The 4 Star Khao Lak Merlin Resort is located in a peaceful, tropical forest landscape which slopes gently down to the 190 metre stretch of Khao Lak beach.

The village centre is just a stroll away and offers more authentic eating options. Alternatively, take a taxi to the centre of Khao Lak for a wider variety.

LOCATION
Khao Lak Beach, Khao Lak.

ACCOMMODATION

Note: The Superior room categories will be closed for renovation between 16 May and 30 September 2026. Guests will be accommodated in buildings separate from the work area to ensure minimal disturbance. All services and facilities will remain fully operational during this time.

137 Superior Rooms (Size: 37m²)
The superior rooms are tastefully decorated with a warm atmosphere.
All rooms have their own balcony with the en-suite bathroom offering a sunken bath with shower.

75 Deluxe Rooms (Size: 44m²)

The comfortable and relaxing deluxe natural rooms boast a spacious bathroom with a walk-in shower and separate tub.
All rooms are equipped with a balcony and chairs to enjoy the view.

21 Deluxe Pool Access Rooms (Size: 46m²)
The Deluxe Pool Access Rooms offer direct access to one of the fabulous swimming pools with waterfalls.
Each room features a king-size bed and a spacious bathroom with a walk-in shower and separate tub.
Due to safety considerations, children 12 years and under are not allowed in this room category.

Superior Family Rooms (Size: 74m²)
Superior Family consists of 2 Superior rooms with an interconnecting door in between. 
The room offers plenty of space for a family of four or five with 1 king-size bed and 2 single beds.
The en-suite bathroom offers a sunken bath with shower.

Deluxe Family Rooms (Size: 88m²)
Deluxe Family consists of 2 Deluxe rooms with an interconnecting door in between. 
The room offers ample space and comfort for a family of four or five.
The bedding configuration is 1 king-size bed and 2 single beds.
The en-suite bathroom offers a walk-in shower and separate tub.
All rooms are equipped with a balcony and chairs to enjoy the view.

ROOM FACILITIES

• Air conditioning
• Satellite TV
• Telephone
• Mini bar
• Hair dryer
• Tea and coffee making facilities
• Electronic safe
• Bathrobe & slippers
• Balcony or terrace
• Daily housekeeping

DINING

Meal Plans
The resort operates on a Bed & Breakfast basis with the option to upgrade to Half Board Plus, Full Board Plus and All Inclusive.

Half Board Plus includes:

• Buffet breakfast at the Tropical Garden Restaurant.
• Dinner at any of the dining outlets during regular operational hours.
• À la carte dinner menu options at the Veranda Beachside Restaurant and Tropical Garden Restaurant or all theme buffets on a weekly basis.
• 2 Beverages, either alcoholic (house pouring wines, local spirits & local beers) or non-alcoholic (juices, hot beverages, soft drinks & water) during mealtimes.
  
  

Full Board Plus includes:

• Buffet breakfast at the Tropical Garden Restaurant.
• À la carte Lunch & Dinner menu at the Tropical Garden Restaurant & Veranda Beachside Restaurant or All theme buffets on a weekly basis.
• 2 Beverages, either alcoholic (house pouring wines, local spirits & local beers) or non-alcoholic (juices, hot beverages, soft drinks & water) during mealtimes.
  
  

All Inclusive includes:

• Buffet breakfast at the Tropical Garden Restaurant.
• Lunch and Dinner at any of the dining outlets during regular operational hours.
• À la carte menu options at the Veranda Beachside Restaurant and Tropical Garden Restaurant.
• All theme buffets on a weekly basis.
• Unlimited consumption of alcoholic and non-alcoholic cold & hot beverages including house pouring wines, local beers, juices, soft drink, and water during meals per day.
  
  

The Garden
The Garden offers a wide breakfast buffet selection for a good start of the day and A la carte and set menus are available for dinner.
Enjoy your meal on the terrace overlooking the gardens and pool, or in the cosy air-conditioned area.
Open for Breakfast (06h30 – 10h30) and Dinner (18h00 – 00h00).

Veranda Beachside Restaurant
The spacious beachfront setting is ideal for a family lunch or romantic dinner. Special theme night buffets with cooking while you watch, and live entertainment are available during the high season.
A private candle-lit dinner by the beach for any special occasion can be arranged.
Open for Lunch and Dinner (11h00 – 23h00).

Sunset Hut
The best location to feel the fresh sea breeze and enjoy the fabulous view of the sea with a cocktail or cold beer.
Don’t miss the stunning sunset show at dusk.
Open for Lunch and Drinks (11h00 – 20h00).

Pool Bar
You don’t have to leave the pool to get a drink. Try one or two of the popular tropical drinks at the swim-up bar or poolside.
Open for Drinks (11h00 – 17h00).

Lobby Lounge
The spacious and comfortable lobby lounge is an ideal place to socialize with friends or other guests. Choose your favourite drink from the extensive drink menu and enjoy great conversation while listening to soft live music in background.
Open for Drinks and Snacks (15h00 – 00h00).

SPA
The spa products are made from carefully selected natural material. Experience luxurious body or facial treatments in a private room, or a traditional Thai massage in the open-air pavilion surrounded by nature. You will be totally refreshed and relaxed.

Merlin Kids Spa
Young spa-goers, age 4 and up are invited to enjoy kid spa treatments designed just for them to unwind sporty bodies and relax little minds. All treatments use child-friendly products.

Children aged 4-12 must be accompanied by a parent or guardian throughout the duration of their treatments.
Parental consent is always required for all guests under the age of 18.

Open 10h00 – 19h00.

Wi-Fi
Complimentary throughout the resort.

WATERSPORTS & ACTIVITIES (* some at a supplement)

• 4 Swimming pools
• Kids pool with water slide
• Spa pool with jacuzzi
• Fitness centre
• Kids playground
• Tennis court
• One way shuttle bus to Khao Lak Centre
• Tour desk
• Conferencing (max 400 delegates)
• Babysitting *

All information in this Fact Sheet is applicable as at January 2025 and is subject to change without prior notice.